Our office will call you to remind you to log on a few minutes before your appointment. If you
are using the service for the first time, it is a good idea to begin logging in 10 minutes prior to
the appointment time in case you have any questions or technical issues.
Please click the link below that corresponds to your scheduled provider. You will be asked for your name and then it will take you automatically to the clinicians’ virtual waiting room. They will start your video session as soon as they are available. Please be patient. We are probably completing an in person visit before login to speak to you or on another virtual appointment. During this time, no one except your clinician can see that you are in the waiting room and the program will alert your clinician that you are waiting.
https://doxy.me/precall-test/No, as a patient you actually don’t need to create an account with us to see your provider. You can simply go to your providers url (doxy.me/YourDrsName). Or click on a link provided to you. You will check in and your provider will start the call when they are ready.
The visit is documented by your practitioner into your electronic medical record, just like if you had an in-person appointment. The video visit is not recorded or copied.
All data is encrypted, patient sessions are anonymous (Doxy.me don’t know who you are) and no patient info is stored persistently. Doxy.me use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.
Many insurances have waived the out of pocket fee for telehealth visits during the COVID-19 crisis. However, not all have, and coverage changes often as the situation evolves. You may be charged a copay, coinsurance or your deductible depending on your insurance and the reason for your visit. Your insurance company determines this, not Sunlife. If you do have a cost associated with the telehealth visit, it wouldn’t be any more than what you would normally pay for a visit in our offices, and you’ll receive the same quality and scope of care during your virtual visit.
To have a successful call with someone while using a computer, you must have:
• a Mac/PC/Linux/Chromebook with camera, microphone, and speakers
• an Internet connection with at least 2MBPS download and upload speeds (check your Internet speed here)
• Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11+ (latest release versions)
• the latest operating systems, such as Windows 10 or MacOS Catalina, to obtain the latest versions of the browsers listed above
• Javascript enabled (this is enabled by default, and we’ll give you a message in doxy.me if you need to enable it)
• TCP ports 80 and 443 open (sometimes firewalls will block these ports; if you are having trouble connecting while on a workplace network, ask your IT team to check this)
For iOS and Android:
• Use Safari 11+ on your iOS devices (latest version of iOS)
• Google Chrome on your Android device
The following are not compatible with doxy.me:
• Amazon Kindle and other e-readers
• Voice-controlled smart speakers such as Alexa or Google Assistant
